Returns

Unfortunately, due to the nature of the product, we can’t offer you a refund or exchange on food.

We understand plans change and we will accommodate changes to your order where possible. Please note if changes are made within 7 days of order collection we may not be able to accommodate your request.

Cancellations/Changes to order

Deposits on custom cake orders will not be refundable if cancellation occurs within 7 days of pick-up/delivery.

A 10% fee, along with the cost of any custom toppers/decorations ordered (if applicable) will be incurred for cancellations made prior to 7 days before event/pick-up/delivery date.

If the date of your event is changed, no additional fee will be applied providing a minimum 7 days notice has been provided.

If your item arrives faulty or incorrect, we require a photo of the defect so that we can assess refund eligibility. Without a photo, we are unable to assess your claim.

Your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your refund enquiry please email lovematilda@outlook.com.au, we require proof of purchase, along with images as noted above.